Our Results Speak for Themselves
Through our services and solutions, we have been able to help enterprises save money on telecom and IT, while improving processes and managing expenses and assets. Below is a sample of some of the many clients that have achieved great results.
United States Postal Service
The United States Postal Service used Softeligent software technology to manage the rollout of the National Contact Centers 1-800-ASK-USPS, which included routing the voice and call traffic on the local phone lines for over 40,000 postal stations into the National/Regional Contact Centers. This rollout was done in a short period of time, which would not have been possible without an inventory management system tied to a work order management module.
BF Goodrich’s telecommunication costs needed to be evaluated and an inventory system needed to be developed. While working with BF Goodrich, we identified a necessity for companywide system planning, as well as a cost-optimization program. After putting together a strategic plan, we were able to move forward with system mapping and the reengineering of connections. Our team identified all of the system expenses, which led to an overall reduction in costs. After the improvements were put in place, BF Goodrich had complete office interconnectivity and more efficient telecommunications. In addition, BF Goodrich was able to reduce costs by over $100,000 per year in just one office alone.
Bar-S Foods approached us after having experienced an increase in telecom expenses, which was partially due to the company’s rapid growth involving 17 offices in the corporate network. To assist Bar-S Foods, we utilized compression technology and merged voice and data functions into one network, resulting in increased network throughput. We also recommended the implementation of four-digit dialing, eliminating long distance charges for interoffice phone calls. Plus, leases and other contracts were renegotiated at lower rates. We were able to create a more efficient voice and data network for Bar-S Foods, with equipment purchases being completely funded by savings. The results were astounding. The return on investment (ROI) on capital equipment was only 5 months and network costs were reduced by $300,000 annually.