A Superior Way to Manage IT Work Orders Within Your Enterprise
Within a large enterprise, the information technology (IT) department is often treated and viewed as an internal service company, meaning work orders are created and technicians are deployed. For CIOs and IT directors, it is crucial to accurately allocate costs internally for these work orders and to manage tickets in an efficient manner. Our IT asset management software solution includes these offerings and more.
Choose Softeligent for Your IT Services Management System
Softeligent is revolutionizing the way IT departments are managing their assets and services. Our software-as-a-service (SaaS) solution has a built-in IT ticket system with a predefined price structure for services. That means less time trying to determine the costs associated with the work. It also means improved help desk management.
Using the work order module within Softeligent, you can:
Manage internal IT department work orders
Allocate costs to appropriate departments
Create reports reflecting order statuses and performance
Utilize a built-in workflow and IT ticket system
Process incoming emails related to orders
Integrate data with asset tracking, cost allocation and service level commitments (SLAs)
Softeligent has all of the components you need and it easily integrates with your enterprise’s other systems. In addition to work order management, our comprehensive solution also includes the following modules:
Inventory management: Know what IT assets and licenses your enterprise owns and ensure they are tagged correctly.
Cost center allocation: Allocate the costs of IT inventory and services.
Billing dispute management: Streamline billing disputes and save time.
Contract management: Make sure you are audit compliant and that IT assets are linked to their related contracts.
Invoice processing: Properly manage maintenance costs and software licensing.
Not only is Softeligent disrupting the IT asset management market, we are also making it easier for enterprises to incorporate a new system within their information technology departments. We provide implementation, training and support to make a seamless transition to our IT services management system. Softeligent is user friendly, customizable and flexible to your enterprise’s needs.