Just like other industries, when it comes to telecom expense management (TEM) providers, they are not all the same. In reality, many of these organizations provide different levels of expertise and come from different fields. It is important to understand the nuances of each company, before choosing a TEM provider.
What Do Telecom Expense Management Companies Provide?
Telecom expense management encompasses the entire lifecycle of telecom assets and expenses. For example, it includes everything from contract management to cost center allocation and all that falls in between. To complicate matters even more, there are both TEM solutions (e.g. software) and TEM services (e.g. consulting).
Telecom invoices are one of the major pain points for enterprises, especially ones that are managing in upwards of $50,000 in telecom expenses each month. Frequently, the internal process in handling these expenses is sorting through paper invoices, manually maintaining spreadsheets and handling billing communication via email. Consequently, countless mistakes are made in accounting for telecom expenses and opportunities to save money are overlooked. That is where TEM providers can be of benefit, as they help you understand the assets you own and the services you are paying for. They can assist you with auditing and setting up automatic systems to better manage telecom expenses. If you are looking to hire a TEM company, you should understand where the providers come from.
Where Do TEM Providers Come From?
TEM providers are from various fields and have a wide range of backgrounds. For example, today’s TEM providers often include:
Long distance vendors
Telecom consultants who created TEM solutions
PBX call accounting
Telecom billing auditors
Softeligent falls within the last category, as our experienced telecom consultants designed our TEM software solution, which provides a huge advantage for enterprises. For example, it was because of our decades of consulting experience that we decided to develop the comprehensive Softeligent TEM solution. We knew what our clients needed in a software solution and were equipped with the knowledge to provide it.
To learn how Softeligent can help you with your telecom expense management needs, fill out our contact form today.